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Patient Experiences

Frequently Asked Questions

Q. What is the procedure for reservation of:
(a) Operation Theatre (b) Bed

A. a) Kindly get the date confirmed from the consultant for operation.
b) Kindly decide your choice of room and contact Front Office Department.

Q. Do I have to pay any amount for confirming the Operation?

A. Yes, you are requested to pay Reservation Deposit as specified in the Schedule of Charges, according to your operation category, which is decided by your doctor. Reservation Deposit is to be paid within 72 hours (48 hours in case of cardiac patients) on Surgeon's booking date or one day prior to admission date whichever is earlier.

Q. Does Reservation Deposit confirm my bed of choice?

A. While all efforts will be made to give the bed/class of your choice, kindly appreciate that this may not be always possible as it will depend on Vacation/ Discharges and medical status of previous occupant.

Q. After booking for Operation Theatre can I make a cancellation?

A. Yes, kindly get the authority letter from your consultant/ Surgeon. Only he is authorized to cancel the Operation Theatre Slot & then, contact the Front Office.

Q. What is the actual mode of admission?

A. After telephonic confirmation of your bed, you may bring the patient along with the doctor's note and reservation deposit receipt. If you have any credit facility, kindly bring your Letter of Authority from your company.

After fulfilling the formalities at the Front Office, you will be given an Admission Number. Kindly quote the same for any enquiry you shall be guided to the floor/ room allotted. On arrival, kindly contact the Front Office Desk.

Q. After Admission can the patient is transferred to higher class?

A. Yes, subject to availability of bed. All charges shall be billed for higher class retrospectively.

Q. After Admission can the patient is transferred to Lower class?

A. Yes, subject to the availability of bed and payment of all outstanding.

Q. When do I pay the balance amount of deposit?

A. Total amount of Deposit is to be paid at the time of admission. Kindly refer to Schedule of Charges.

Q. What is the mode of payment acceptable?

A. Payments are accepted in Cash/Bank Draft/ Cheque/Debit Card.

Q. Is my mediclaim policy accepted at your hospital?

A. You are required to approach the company directly for reimbursement of your bill.

Q. What are the visiting hours?

A. The visiting hours are:
For ICU:
From 10am-11:00am & 5pm- 6pm
For other wards:
10am - 11am, 3pm - 4pm & 7pm - 8pm

Q. How many passes do you issue?

A. To control the crowd and noise level, we issue only One pass for attendant in shared/General wards and Two passes for Deluxe and Private class, which are to be surrendered at the Billing Counter at the time of discharge or you will be charged Rs. 100/-

Q. What is the procedure for Final settlement?

A. Kindly bring all your deposit receipt for final settlement. The final bill should be settled at Cash Counter.

Q. How do I get my Discharge Slip?

A. After final settlement, you will be given a discharge slip in duplicate - one for the floor staff and other for the security on your way out.

Q. Is there any surcharge on the hospital bills?

A. There is no surcharge on the hospital bills.

Q. How will I come to know my billing status or the amount of additional deposit I am required to pay?

A. Everyday, you will get a statement for amount accrued to your account. Payment within 24 hours is appreciated.

Q. After discharge how do I make an appointment for follow-up consultation?

A. You may make an appointment on telephone number 0771/2419193/2419194/2419195.

Q. How do I get the Summary report / Discharge Card?

A. Your Summary report / Discharge Card will be given to you by the floor staff before being discharged.

Q. Do you have Emergency Charges?

A. No.

Q. Can we buy medicines or consumables from outside?

A. Sorry, our pharmacy provides all the medicines for in-patient.